FAQs
Q#1: How can I contact Houseware Kingdom?
Answer: You can email us at support@housewarekingdom.com where our customer service team will be happy to help you with whatever you need!
Q#2: Do you ship worldwide?
Answer: Yes we do!
Q#3: When will my order ship?
Answer: After your payment is verified, it takes up to 24 hours to process and ship your order.
Q#4: I need to change something on my order. How can I do that?
Answer: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#5: How do I know if my order has shipped? Can I track it?
Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.
Q#6: Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
Q#7: What can I do if my order is going to the wrong address?
If your parcel has already been dispatched, we are unable to change your shipping address for you. However, please contact us and we will work with you towards a solution.
Q#8: How do I return an item?
Answer: Please contact us at support@housewarekingdom.com
Q#9: What if the item(s) I received are defective/incorrect/damaged?
Answer: Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Q#10: When will I receive my refund?
Answer: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.